Privacy policy

Privacy Policy

GENERALITIES

This policy is defined in accordance with the entry into force of Statutory Law 1581 of 2012 and Law 1266 of 2008, by which provisions are issued for the protection of personal data. Business & Language Solutions SAS, in its capacity as the person responsible for the processing of personal data, accepts such provisions taking into account that, for the development of its corporate purpose, it is continually compiling and carrying out various treatments of databases of both customers, suppliers, business partners and employees.

OBJECTIVE

Establish the criteria for the collection, storage, use, circulation, deletion and updating of personal data processed by Business & Language Solutions SAS.

REACH

This policy applies to all personal information registered in the databases of Business & Language Solutions SAS, whose contacts have been obtained in person, virtually, such as the website, by telephone call, or in public databases.

OBLIGATIONS

This policy is mandatory and strict compliance for Business & Language Solutions SAS.

RESPONSIBLE FOR THE TREATMENT

Business name : Business & Language Solutions SAS

NIT: 901.297.385-3

Main address: Carrera 7 # 29 - 34 Piso 7 Bogotá, Colombia

Responsible for handling requests, queries and claims:

The area in charge of receiving and channeling all requests and concerns is the Management via email serviciosalcliente@cesfa.edu.co

Website: www.englishbls.com

Números telefónicos: +57 (1) 744-6877 - +57 (312) 5068353

PRINCIPLES APPLICABLE TO THE PROCESSING OF PERSONAL DATA

The protection of personal data at Business & Language Solutions SAS will be subject to the following fundamental principles or rules:

Quality or veracity of the data

The personal data collected by Business & Language Solutions SAS must be true, complete, exact, verifiable, understandable and must be kept up to date. The processing of partial, fractional, incomplete or misleading data is prohibited.

Purpose of the data

The processing of personal data must obey a legitimate purpose, in accordance with the Constitution and the law, which must be informed in a concrete, precise and prior manner to the Holder so that he may express his informed consent._cc781905-5cde-3194-bb3b- 136bad5cf58d_

Access and restricted circulation

The personal data collected or processed by Business & Language Solutions SAS are used by this Company only within the scope of the purpose and authorization granted by the Owner of the personal data, therefore, they will not be accessed, transferred, assigned or communicated to third parties. The personal data in the custody of Business & Language Solutions SAS are not available on the Internet or in any other means of mass disclosure, unless access is technically controllable and secure, and to provide restricted knowledge only to the owners or authorized third parties in accordance with the provisions of the law and the principles that govern the matter.

Temporality of the data

Once the purpose for which the personal data was collected and/or processed has been exhausted, Business & Language Solutions SAS will cease to use it, and therefore will adopt the pertinent security measures for this purpose. The personal data of customers and employees will be stored as long as its deletion is not requested by the interested party and as long as there is no legal duty to keep them, because the data may be linked to invoices or quotes generated by the system and are kept for accounting purposes.

Data security

Business & Language Solutions SAS, as the person responsible for the processing of personal data, has adopted physical, technological and/or administrative security measures necessary to guarantee the attributes of integrity, authenticity and reliability of personal data. Business & Language Solutions SAS, according to the classification of personal data, implements security measures of high, medium or low level, applicable depending on the case, in order to avoid adulteration, loss, leakage, consultation, use or access unauthorized or fraudulent.

Business & Language Solutions SAS is committed to the correct use and treatment of the personal data contained in its databases; therefore, it does not disclose, share or sell such information to third parties without your consent, except when strictly necessary or appropriate to comply with applicable laws or legal proceedings in which such information is relevant.

Access to the databases is restricted for collaborators and employees, except those that Management has designated for their management, who are committed to the confidentiality and proper handling of the databases in accordance with the treatment guidelines. of the information established in the Law and by Business & Language Solutions SAS.

Confidentiality

At Business & Language Solutions SAS, the employees involved in the processing of personal data have signed confidentiality agreements, and therefore have the professional and legal obligation to save and maintain the confidentiality of such data, an obligation that remains even after the end of the contractual relationship. Business & Language Solutions SAS implements, in its contractual relations, data protection clauses in this sense.

Legality

The processing of personal data in Colombia is regulated by Law 1581 of 2012 and Law 1266 of 2008, to which we are subject by implementing this Policy, communication of the Data Processing Notice and implementation of the Privacy Policy. Computer Security.

Liberty

The processing of personal data within Business & Language Solutions SAS can only be done with the prior, express and informed consent of the Owner. Personal data may not be obtained, processed or disclosed without the authorization of the Holder except for a legal or judicial mandate that replaces the consent of the Holder.

As expressed by the Business & Language Solutions SAS Law, it will not require an authorization from the owner for the use of their data in the case of personal data of a public nature and contained in public records such as marital status, profession or trade, merchant quality or public server.

Transparency

Business & Language Solutions SAS guarantees the Holder's right to obtain and learn from the person responsible and/or in charge of processing, at any time and without restrictions, information about the existence of data that concerns him.

Special protection of sensitive data

Business & Language Solutions SAS does not collect or process personal data linked exclusively to political ideologies, union affiliation, religious beliefs, sexual life, ethnic origin and health data, unless expressly authorized by the Holder and in those cases of law in which it is not required The consent. Sensitive personal information that may be obtained from a personnel selection process will be protected through high security measures.

We never sell personal information

We will never sell your personal data to third parties.

TREATMENT AND PURPOSE

The treatment that Business & Language Solutions SAS performs with personal information is to collect, store, use, delete and update in order to:

Carry out the pertinent steps for the development of the corporate purpose of the company in what has to do with the fulfillment of the object of the contract entered into with the Owner of the information.
Make invitations to events and offer new products and services.
Manage procedures (requests, complaints, claims).
Provide contact information to the commercial force for the development of activities of this type (market research, telemarketing, sending commercial proposals, quotes, invoices, news and loyalty campaigns or service improvements)._cc781905-5cde-3194- bb3b-136bad5cf58d_
Contact the Holder through telephone means to carry out surveys, studies and/or confirmation of personal data necessary for the execution of a contractual relationship.
Advance collection and portfolio recovery actions, in pertinent cases.
Comply with the obligations contracted by Business & Language Solutions SAS with the Holder of the information, in relation to the payment of salaries, social benefits and other remuneration enshrined in the employment contract or as provided by law, in the case of employees. .
Offer corporate wellness programs and plan business activities, for the Holder and their beneficiaries (children, spouse, permanent partner), in the case of employees.

STORAGE OF PERSONAL DATA

The information that Business & Language Solutions SAS collects includes data such as name, address (only in the case of employees), email and telephone, as well as data that the Data Owner provides on our website when registering to receive a quote or one of our free guides, by phone, in person, or that are collected through public information that rests on websites or in third-party databases that have obtained authorization to share said information._cc781905-5cde-3194-bb3b -136bad5cf58d_

Once your personal data is provided, it is stored in the relevant database.

RIGHTS OF THE HOLDERS

The Owner of the data is informed of the rights that the Colombian laws on personal data protection offer, which are listed below and that Business & Language Solutions SAS guarantees through compliance with the defined procedures:_cc781905-5cde-3194-bb3b -136bad5cf58d_

Free access to the data provided that have been processed.
Know, update and rectify your information against partial, inaccurate, incomplete, fragmented, misleading data, or those whose treatment is prohibited or has not been authorized.
Request proof of authorization granted.
Submit to the Superintendency of Industry and Commerce (SIC) complaints for violations of the provisions of current regulations.
Revoke the authorization and/or request the deletion of the data, provided that there is no legal or contractual duty that prevents their elimination.
Refrain from answering questions about sensitive data.
Be informed by the Company, upon request, regarding the use it has given to your personal data

ATTENTION OF PETITIONS, INQUIRIES AND CLAIMS

The Management is in charge of processing the requests of the holders to make their rights effective. In accordance with the regulations for the exercise of the right of Habeas Data, we present the procedure and minimum requirements for the exercise of your rights.

The channels available to receive and respond to requests, queries and complaints are the following:

Written communication addressed to Business & Language Solutions SAS by physical means sent to the office located at Carrera 7 # 29- 34 Office 718, in Bogotá, Colombia
Communication sent to the email serviciosalcliente@cesfa.edu.co

However, we recognize that the fact that the Holder of information does not send his request (request, query or claim) through the channel indicated here, but by other means such as email from an area other than the direct one in charge or by telephone, does not exempt the data controller from resolving it.

For the filing and attention of your request, we ask you to provide the following information:

Full name and surname
Contact information (Physical and/or electronic address and contact telephone numbers)
Means to receive a response to your request
Reason(s)/event(s) giving rise to the claim with a brief description of the right you wish to exercise (know, update, rectify, request proof of the authorization granted, revoke it, delete it, access the information)_cc781905-5cde- 3194-bb3b-136bad5cf58d_
Signature (if applicable) and identification number.

The maximum term provided by law to resolve your claim is fifteen (15) business days, counted from the day following the date your request was received. When it is not possible to address the claim within said term, Business & Language Solutions SAS will inform the interested party of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days. following the expiration of the first term.

Once the terms indicated by Law 1581 of 2012 and the other regulations that regulate or complement it have been fulfilled, the Holder who is denied, totally or partially, the exercise of the rights of access, update, rectification, deletion and revocation may put your case in knowledge of the Superintendency of Industry and Commerce.

Business & Language Solutions SAS uses third-party cookies to analyze trends, administer the website, track user movements around the website, and gather demographic information about our user base as a whole._cc781905-5cde-3194- bb3b-136bad5cf58d_

Business & Language Solutions SAS keeps track of the websites and pages that the user visits within www.englishbls.com to determine which sections of the website are the most used. This data is used to deliver personalized content.

All users have the right to decide whether to accept or reject cookies. You can exercise your preferences regarding cookies by clicking on the opt-out link that appears when you enter the website for the first time.

They can also set or modify web browser controls. Rejecting cookies will not prevent you from browsing our website, but some features or areas of the website may be restricted.

We use cookies from Google, Facebook and Wix.

VALIDITY

This Privacy Policy is effective as of August 16, 2022.

Policy updated on August 16, 2022.

Privacy Policy

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